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James Fallows reminds us that nothing good comes from throwing harsh words at people, even when we need to express those words. Say what you must, but don’t make other people even angrier at you. BTW, his advice applies double to email!
“Fool me once, shame on you; fool me twice, shame on me.” My Father never told me this was a Chinese proverb when he would quote it, but it is a good lesson just the same. There should be no embarrassment in being duped by someone. Just don’t let it happen again.
KINDNESS You wouldn’t chew somebody else out for a small error that was totally unintentional, would you? So don’t beat yourself up over perfectly human mistakes, either. Give yourself the benefit of the doubt, and show confidence in yourself…so that next time the mistake won’t be repeated.